By Monica Radu
Imagine someone losing a loved one and you send them a message generated by AI. Even if the words are thoughtful and appropriate, something about it might feel… off. Maybe even a little cold. I think we would tend to read that act as impersonal, as if the emotion doesn’t fully “count.”
But many of us routinely send sympathy cards, often prewritten, mass-produced messages crafted by strangers. We buy them, sign our names, and send them as gestures of care. Socially, that feels completely acceptable. In fact, the greeting card industry is enormous. Americans purchase billions of greeting cards each year, and companies like Hallmark and American Greetings have built entire industries around helping people communicate emotions ranging from love and celebration to sympathy and grief.
Continue reading “When Is Emotion “Real”? AI, Condolences, and the Social Rules of Caring”
